The hearing assistance system(s) is/are fixed. At the Arena we liaise with Production Managers and Concert Promoters rather than the artistes directly. There is step-free access from the concourse to the seating. This means you'll be access tickets before they go on general sale. The Utilita Arena Birmingham box office is open on event days. This accessible toilet is located within the male standard toilets on the level 1 concourse, opposite Block 10. Professional photographers should contact them direct to request photo or filming passes. Please note, for a seated event the lettered blocks are flat floor so may not offer a view for small children. Please note that it is easier to resolve a complaint at the time as there is often little we can do after the event.If you have any suggestions or comments you wish to make, please advise a member of staff. Opening hours are limited and subject to change at short notice. The colour contrast between the dropdown rail(s) and wall is good. Daily charges apply to vehicles entering the zone which do not comply with the zone's criteria. There are standard toilets available within this concourse area. It should therefore not be assumed that youll be allowed to bring a camera into the show, and unfortunately promoters may change their policy at short notice. The lighting levels are moderate to good. The designated seating areas are located on the concourse level of the arena. By entering your details you will be indicating your consent for The NEC Group to send you e-mails about events which we think you may be interested in. Small instamatic cameras and smartphone cameras are generally permitted by Promoters. The moment you step inside, youre greeted by an interior impressively decorated with stunning copper, reflecting the essential role Birmingham played in the industrial revolution. Excessive intoxication, aggressive and antisocial behaviour will result in you being asked to leave or being removed from the venue. Were aware that a variety prepaid cards are now available, which will allow them to use our cashless tills. To help speed things up, enable a contactless entry and to ensure your safety, wed really prefer if you didnt bring a bag to our venue. All rights reserved. The name says it all. Do you operate a numbering system for the queue? If you want to be first in line to hear about all of our events, sign up to our mailing list at the bottom of the home page and youll start receiving our weekly email newsletter. administration and inventory control, ticket stock/stationery, collection facilities and postage and/or packaging costs if it applies to the event. The cost of parking your car in one of the Utilita Arena's three car parks on an event night is a flat fee of 17.50. The dimensions of the accessible toilet are 153cm x 220cm (5ft x 7ft 3in). No, we do not operate any queue numbering system, as we dont encourage any form of queueing prior to doors opening. Baby changing facilities are located in every female and male toilet around the venue. WebEXCLUSIVE OFFER THANKS TO THE TICKET FACTORY. The Utilita Arena Birmingham box office is open on event days. There are 862 spaces in the South car park and 550 in the North car park. We take the safety and security of all our fans and visitors very seriously, Utilita Arena Birmingham operate a strict screening procedure for all guests entering the arena. Modern Slavery Act Transparency Statement, Event announcements, presales & competitions. View on a map. WebYoull find the Utilita Arena Birmingham box office located on the Arena Floor level to the right of Entrance E. This is accessible from both the north & south car parks. Arena floor level, inside Entrance C. 2x Arena floor level, within B (eat) inside Entrance E. [2] The arena was renamed Utilita Arena Birmingham on 15 April 2020. A, B and C being closest to the Utilita Arena Birmingham stage. @UtilitaArenaBHM. Small instamatic cameras and smartphone cameras are generally permitted by the promoter, but wed recommend contacting us before the show to check what the particular camera policy is and avoid disappointment on the night. Alternatively, write to:Visitor Experience ManagerThe NECBirminghamB40 1NTOr email them at: [emailprotected]. Daily charges apply to vehicles entering the zone which do not comply with the zone's criteria. Check out our Getting Here page for more info. Getting to the Utilita Arena Birmingham The entrance door(s) does/do contrast visually with its immediate surroundings. This fee contributes to the cost of delivering the tickets, whether it is through the post, email or collecting at the venue.It also contributes to other operational costs associated with ticket fulfilment e.g. Door opening times vary for every event. WebYoull find the Utilita Arena Birmingham box office located on the Arena Floor level to the right of Entrance E. This is accessible from both the north & south car parks. View photos. children's shows. 14 and 15 year olds are only permitted on a standing floor when accompanied by an adult aged 18yrs +. Baby changing facilities are located within the accessible toilet. WebEXCLUSIVE OFFER THANKS TO THE TICKET FACTORY. In the interests of safety and security, a search will take place. The dimensions of the lift are 160cm x 247cm (5ft 3in x 8ft 1in). When it was opened in 1991, it was the largest indoor arena in the UK. Crowd Surfingcan lead to serious injuries to yourself and other visitors and is prohibited at Utilita Arena Birmingham. You must only bring one bag that is no larger than 21cm x 30cm x 19cm thats the size of an A4 sheet of paper. We advise you to please check the event details prior to booking. This fee contributes to our ticketing and distribution processing costs, such as the costs of running the ticketing software and computer network, operating our call centre and marketing the event.The amount of the administration fee is agreed with our clients and is often based on a percentage of the ticket price. WebThe box office at Arena Birmingham is located next to Entrance E on the canal side of the Arena. Were afraid video cameras, audio equipment, iPads and tablets are also on the no-no list. Beat the queues with fast-track entry. By entering your details you will be indicating your consent for The NEC Group to send you e-mails about events which we think you may be interested in. The height of the soap dispenser is 80cm. The contrast between the wall-mounted grab rail(s) and wall is good. The standard height for the underside of dining tables is 71cm. For all other queries please contact NEC Safety, Health & Environment on0121 780 4141. Patrons will be notified in advance (most commonly via signage on doors) if a performance includes the use of strobe lighting. Tuesday 19 March 2024 at 18:00. You should also check our confiscation list for prohibited items (e.g. Exclusive to Utilita Arena Birmingham, each Show Cube includes a private bar and offers balcony seating for up to 14 people. Utilita Arena Birmingham. There is step-free access throughout the concourse area(s). View Accessibility Symbols. We appreciate tickets are sometimes bought as gifts (after all, tickets are the best gift you can give). I cant attend an event anymore, how can I get a refund? The security search process is a condition of entry. The overhead hoist covers all areas in the cubicle. As you face the toilet there are vertical grab rails on both sides. Language links are at the top of the page across from the title. Lighting levels in the concourse area(s) are varied. If visitors would like to smoke or vape, there are dedicated areas for this inside the main walls of the Arena. [8], The arena was renamed after it underwent an extensive renovation which was completed at the end of 2014. In addition, extensive covert security measures are also in place, so whilst you may not see all operational security activity, you should be assured that activity is on-going, often behind the scenes.We work in partnership with West Midlands Police, who often deploy a variety of resources to work alongside our teams. There is a flip down baby change table available. These are located on: Concourse level 1, opposite Block 2 (next to the medical centre) Concourse level 2, opposite Block 12. Daily charges apply to vehicles entering the zone which do not comply with the zone's criteria. The Utilita Arena Birmingham is situated between 4 mainline stations; Birmingham New Street Station, Five Ways Station, Snow Hill Station and Moor Street Station. There is an arena plan/map on the walkway(s). Please note that unauthorised filming of an event by audience members will not be tolerated. The width of the door is 100cm (3ft 3in). / Could I be refused entry? A member of staff does not need to be notified for use of the lift. Show Cubes are available for annual hire and on a show-by-show basis. Arena Floor and B (Eat) Concourse Utilita Arena Birmingham, King Edwards Road, Birmingham, West Midlands, B1 2AA 0121 780 4141 Send email Visit website View Accessibility Symbols View photos View on a map Access Guide Show Easy Read Easy Read Print/Save as PDF Something changed? There is a/are sanitary, nappy/incontinence items bin and general waste (with no lid) disposal units. From fine dining to amazing seats theyll ensure you always get to live it up. The ramp/slope is located between the first and second set of doors. The following food and drink counters have a lowered section at a low height (76cm - 86cm); Pravha Bar (between Blocks 2 and 3), Pravha Bar (between Blocks 10 and 11)and Str(eat) Kitchen (opposite Block 6). With a wide choice of dishes and cheeky beverages to choose from, its the perfect way to kick off your night. There is a clear knee recess beneath the low/lowered section of the counter. Unfortunately, as a venue, were not responsible for the distribution of backstage passes, which are for working personnel only. The counter is placed in front of a plain background. For more information about the companies within The NEC Group and how we use your information, please see our Privacy Policy. A full list of prohibited items can be viewed in the FAQ tab: Whatitems are not permitted to be brought into the venue. Any leafleting inside must be done so with prior agreement from both the Concert Promoter and the venue. The Utilita Arena Birmingham box office is open on event days. There is a clear unobstructed route to the counter. [7] It has a capacity of up to 15,800 using both permanent seating and temporary seating configurations. There is a mirror to aid reversing out of the lift. Clear signs indicating the facilities on each floor are provided on lift lobby landings. / Can I get a photo pass? It is currently the third-largest indoor arena in the United Kingdom by capacity. Tuesday 19 March 2024 at 18:00. We know how important the overall event experience is to you lovely fans. Kiosks are located on concourse. Please note the maximum bag sized permitted is 21cm x 30cm x 19cm (the size of an A4 piece of paper). Flash the home screen of the My Utilita app to enter in style via our exclusive entrance at Utilita Arena Birmingham, Newcastle and Sheffield. Your chance to win money-cant-buy experiences to see some of the biggest entertainment What do I do? My teenage daughter/son is attending a concert, how can they pay for food and drink without money? The Utilita Arena Birmingham is situated between 4 mainline stations; Birmingham New Street Station, Five Ways Station, Snow Hill Station and Moor Street Station. [3], The arena was officially opened, as the National Indoor Arena, on 4 October 1991 by the athlete Linford Christie. Certain shows will also have their own specific age restrictions. If there is a strict ID policy in place for your event, we will notify you at the time of booking and in subsequent event communications. If you purchased tickets from elsewhere, then please contact your point of purchase. 0844 338 0333. Yes. As you face the toilet the wall-mounted grab rail(s) is/are on both sides. Staff can read menus to customers if requested. Your health, safety and security when visiting our Arena is our top priority. My e-ticket wont print/I have lost my e-ticket, what do I do? The internal controls for the lift are within 90cm - 120cm from the floor. There is sufficient space to write or sign documents on the lowered section of the counter. What cards / methods of payment are accepted? It is owned by parent company the NEC Group. For more information about the companies within The NEC Group and how we use your information, please see our Privacy Policy. There is some flooring in aisles with a shiny finish which could cause issues with glare or be perceived as slippery. The colour contrast between the external lift controls and the control plate is poor. However, if you booked through our official box office, The Ticket Factory, you can see which block you are in as you book. From fine dining to amazing seats theyll ensure you always get to live it up. What is deemed as unacceptable behaviour in the venue? If you have lost an item at the venue, please contact the venue on[emailprotected]and our team will be happy to look into this for you. The height of the soap dispenser is 87cm. However, standing on seats and in the aisles is strictly prohibited on health and safety grounds. There are ambulant cubicles available in the standard toilets. Please leave these with Security at the Confiscation Kiosk on entry. For further information please contact us. As you face the toilet pan the transfer space is on the right. The arena is located alongside the Birmingham Canal Navigations Main Line's Old Turn Junction and opposite the National Sea Life Centre in Brindleyplace . There is an/are accessible toilet(s) available within this concourse area. before your visit. I was at an event recently and my bag wasnt checked? Please visit The Ticket Factory website for all questions relating to The Ticket Factory Mobile Wallet and mobile tickets. The contrast between the internal door and wall is good. 21cm x 30cm x 19cm thats the size of an A4 sheet of paper. The lighting levels at the counter are moderate to good. Items will be confiscated and returned to you after the event, which may delay your access into and out of the Arena. @UtilitaArenaBHM. I have lost an item of belongings at the venue. Please note the maximum bag sized permitted is 21cm x 30cm x 19cm (the size of an A4 piece of paper). The soap dispenser is at the recommended height of 80cm-100cm. Copyright 2023 AccessAble. There are two tiers of seating at Utilita Arena Birmingham, the Professional type cameras (those with the fancy interchangeable lenses) are a definite no-no unless youre an officially accredited photographer covering the event. Head here for ticket collection and for any ticketing queries. The towel dispenser is at the recommended height of 80cm-100cm. Judas Priest. The height between the floor and the underside of the lowest dining table is 71cm. Accessible parking bays are located on Level 9 of the North Car Park, off King Edward's Road, close to Entrance G. Collecting tickets WebConcert Floor Utilita Arena Birmingham, Floor A (2) Utilita Arena Birmingham, Floor B (3) Utilita Arena Birmingham, Floor D (2) Utilita Arena Birmingham, Floor E (4) Lower Level These blocks have single letter rows Utilita Arena Birmingham, 1 Lower (3) Utilita Arena Birmingham, 2 Lower (6) Utilita Arena Birmingham, 3 Lower (5) The emergency pull cord alarm is fully functional. This accessible toilet is located within the female standard toilets on the level 1 concourse, opposite Block 4. There are food and drink counters situated along the concourse area(s). We're at the heart of Birmingham citycentreand a doddle to get to. We have lifts servicing each floor of the South Car Park. WebResorts World Arena, Birmingham B40 1NT. Were afraid not, youll need to enter the Arena together. Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandlers Ford, Eastleigh, SO533QB Registered in England & Wales No: 04849181 Regulated by Ofgem. Access our exclusive arena experiences with Utilita Extra. There is a hearing assistance system at some of the food and drink counters. Dedicated external smoking/vaping areas can be found at the ends of the main concourse by blocks 1 and 12. There is an emergency alarm for the toilet. The redeveloped arena was officially opened with a performance by singer Michael Bubl on 2 December 2014. We can scan tickets on smartphones, however we always advise you to bring a printed copy of your ticket in the event the barcode doesnt scan properly. No food or drink purchased outside Utilita Arena Birmingham is permitted to be taken inside. Any leafleting inside the arena or within our car parks must be done so with prior agreement from both the Concert Promoter and the venue. Fans will be allowed entry as long as the Kirpan does not exceed the stipulated size of 4 inches, is worn alongside at least one other Article of Faith and concealed underneath clothes. Getting to the Utilita Arena Birmingham . For the arena in Hamburg, see, "National Indoor Arena" redirects here. Where permitted a charge may be made for this activity. The height of the toilet roll holder is 103cm (3ft 5in). The contrast between the toilet roll holder and the wall is good. As they trade on public land, unfortunately they cannot be removed. From 1 June 2021, visitors arriving by car will need to be aware of Birmingham's Clean Air Zone. No. For further information, check out Amplify'sBrochureor visit the Amplifywebsite. Flash the home screen of the My Utilita app to beat the queues and enter in style via For all events at Utilita Arena Birmingham and Resorts World Arena, children under 14 years of age must be accompanied by a responsible adult aged 18+ with a valid ticket. For more information about what these symbols mean, view our Accessibility Symbols Guide. How do I arrange a charity collection at an event? The venue does not provide screens for any concert and as such this facility is never guaranteed. Accessible parking bays are located on Level 9 of the North Car Park, off King Edward's Road, close to Entrance G. Collecting tickets 0844 338 0333. Amplify, Utilita Arena Birmingham's premium hospitality provider, are the experts at delivering bigger, better and quite often fancier live event experiences. The following information is for the bar. WebFor Sat Nav, the postcode is B1 2AA. WebHospitality Entrances A and B. Utilita Arena Birmingham, King Edwards Road, Birmingham, West Midlands, B1 2AA. The building straddles the main Birmingham to Wolverhampton Intercity railway line (originally the Stour Valley Line), but does not have a station of its own. Can I get into the standing area with a seated ticket? There is ramped/sloped access at this entrance. During events/shows there is a member of staff available for assistance at this entrance. There is a/are nappy/incontinence items bin, general waste (with no lid) and sanitary disposal units. Flags and banners with large poles will be confiscated for health and safety reasons. Welcome to Utilita Arena Birmingham! Performing. The lateral transfer space is 82cm (2ft 8in). Sorry. This means a speedier service and you get back to having fun at the show quicker! childrens shows. 37.2K Followers. Photo passes are only issued to official media outlets by the Concert Promoter e.g. Send email. If we are aware of any tickets sold by our official box office, The Ticket Factory, that have made their way to a secondary site other than Twickets their partner ethical secondary ticket re-seller - and can trace them back to us, we will take steps to cancel them. There is a seating area on the concourse. We have comprehensive and integrated overt security measures in place including; tailored venue search operations, strategically placed security personnel, multi-purpose dog response teams and intelligence led CCTV monitoring. The entrance door(s) does not/do not contrast visually with its immediate surroundings. The arena is approximately 10-20 minute walk from all 4 stations, alternatively each station is a few minutes away by taxi. WebSouth Car Park (off Sheepcote Street) - Level 11 has blue badge parking bays and also gives direct access to Utilita Arena Birmingham accessible Entrance Entrance D. West Car Park (off St Vincents Street) Open on event days only for pre-booked spaces. If you see empty seats in the Arena, please do not assume that you can move into them without first asking a member of staff. If you have a particular question about your ticket, why not check out our handy box office FAQs. The Arenas medicalcentreis available on the concourse level opposite the entrance door to Block 2. There are people selling cheaper merchandise outside the venue, are they part of your company? The transfer space on the right as you face the toilet is 75cm (2ft 6in). relax before the main event. To find out more call Amplify Hospitality on 0844 338 0333. The Arena does not have a cloakroom due to the volume of people that attend events and the congestion this could result in. By clicking any link on this page you are giving your consent for us to set cookies. Also, just a heads up, searches will be carried out throughout the day and evening at all sites, so be prepared if one of the guys ask. To book tickets with wheelchair space or have any other specific accessibility requirements, please call our dedicated accessible booking line on 0800 640 5001. They will give you a ticket and you can collect your items after the show. Please do not bring fan mail with you to the event, instead post it to us at: [Artist Name] Fan Mail, Utilita Arena BirminghamKing Edwards Road Birmingham B1 2AA. Opening hours are limited and subject to change at short notice. If youre coming to a show in the near future, were encouraging you guys to remain vigilant and report any suspicious activity you may to see to a member of our security staff or the police. There is step-free access to the counter. If you have any questions before, during or after your visit to Utilita Arena Birmingham, check out our FAQs below. Just point your mouse to theticketfactory.com/FAQs. There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space. The designated seating areas are located on level 1 of the arena. Sealed plastic bottles are however permitted into the venue. Customers are able to enjoy this with an annual membership or show-by-show basis. We will try and accommodate your request on the day where we can but cannot guarantee available and suitable space in advance. Please note, the box office is not open on non-show days. The floors which are accessible by this lift are -1, G, 1, 2. The following food and drink counters are at a medium height (87cm - 110cm); Stowford Press (between Blocks 7 and 6), Brewdog Bar (between Blocks 5 and 5) and Str(eat) Kitchen (opposite Block 6). [6], The arena currently hosts a variety of events including concerts, sporting events and conferences. From fine dining to amazing seats theyll ensure you always get to live it up. WebNear to Level 1 Concourse and Arena Utilita Arena Birmingham, King Edwards Road, Birmingham, West Midlands, B1 2AA 0121 780 4141 Send email Visit website View Accessibility Symbols View photos View on a map Access Guide Show Easy Read Easy Read Print/Save as PDF Something changed? Alternatively, you can check out the seating plan on your event page to use as a guide. If you have any further questions, please get in touch! We encourage you guys to arrive as early as possible to allow time for enhanced security checks when heading into the venue.We have additional security measures in place including visible armed police and dog patrols throughout event periods and at all venues to ensure you guys feel relaxed and comfortable whilst at the show. Beat the queues with fast-track entry. All Sikhs wearing Kirpans are encouraged to declare the Kirpan upon entrance to the Arena and undergo security searches along with all other attendees. We have more merchandise than you can shake a stick at. We work closely with show organisers to ensure the safety and wellbeing of our visitors at all times. The colour contrast between the external lift control plate and the wall is good. The name says it all. Please be mindful of other customers safety and comfort around you. The counter is located along the concourse. It's not payable if a ticket is purchased and collected at the box office at the same time. Check out theMelodyVR websitefor more information. Beat the queues with fast-track entry. There is a red flashing fire alarm beacon within the toilet. Offering panoramic views across Utilita Arena Birmingham. The Utilita Arena Birmingham box office is open on event days. Utilita Arena Birmingham, King Edwards Road, Birmingham, West Midlands, B1 2AA. These are located on: Concourse level 1, opposite Block 2 (next to the medical centre) Concourse level 2, opposite Block 12. There is not an emergency alarm for the facility. What advice are you giving to people coming to your venues? The wide paper roll dispenser is at the recommended height of 80cm-100cm. Children aged 2 and under attending childrens shows, and sitting on an adults knee do not need a ticket. Any leafleting inside must be done so with prior agreement from both the Concert Promoter and the venue. newspapers. Please note the maximum bag sized permitted is 21cm x 30cm x 19cm (the size of an A4 piece of paper). The safety barriers in front of some of the designated seating can be lowered to provide an improved view. Just call customer services run by our friends at The Ticket Factory- and they will be able to help you on 0844 338 0338. We have lifts servicing each floor of the South Car Park. Any interruption caused by young children/babies that directly affects other members of the audience may result in you being asked to leave the venue immediately. 4,266 Following. WebVIP Entrance. Beat the queues with fast-track entry. Michael Bubl opened the renovated arena on 2 December 2014. For full details on our bag policy, click here. Clear directional signage is provided in the concourse area(s). Create unique memories to last a lifetime. The contrast between the walls and floor is good. There is a bar where drinks can be ordered. The flooring in the concourse area(s) is vinyl/laminate. As always, please remain vigilant and if something doesnt look right, you should speak to staff or the Police who will take appropriate action. Click here to see everything you need to know to feel confident and safe for when you attend your event. There is a similar toilet next door with the transfer space on the left (89cm wide). Head here for ticket collection and for any ticketing queries. You can also get hearing protection from the medicalcentreif you are finding the concert a bit too loud. I've heard about the NEC Group Arenas' partnership with MelodyVR, how can I watch concerts in VR? This is the per-ticket fee agreed with our clients (venues, artists and event organisers). Flash the home screen of the My Utilita app to enter in style via our exclusive entrance at Utilita Arena Birmingham, Newcastle and Sheffield. This entrance is signed with 'Entrance D'. The venue reserve the right to evict those conducting unauthorised leafleting from the premises. No ifs, no buts. The outer concourse is split over two levels; Arena Floor (ground floor) and Level 1. We have a variety of food and drink outlets inside the Arena to suit a majority of dietary requirements. Also, just a heads up, searches will be carried out throughout the day and evening on all our sites, so be cooperative if one of the teams ask. The height of the soap dispenser is 83cm. Youll find the Utilita Arena Birmingham box office located on the Arena Floor level to the right of Entrance E. This is accessible from both the north & south car parks. Are moderate to good screens for any ticketing queries a plain background of doors means a speedier and! A/Are sanitary, nappy/incontinence items bin and general waste ( with no lid ) and is! Covers all areas in the utilita arena birmingham entrance car park should also check our list! Zone 's criteria open on event days for the facility waste ( with no lid ) disposal utilita arena birmingham entrance list. 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