The practice operates a zero tolerance policy on abuse to any member of our tea. Help is available from 111 Before you contact your GP practice, consider checking your symptoms with NHS 111 Online. Liverpool, Head of Business and Operations, by Dr Jonathan Maher - Posted on 08 April 2023. Read More. Your information helps us decide when, where and what to inspect. If it turns out I have something that would have benefitted from being diagnosed and treated earlier, I will hold this practice responsible in its failings in its duty of care towards me as a patient. Would definitely reccomend if you are insured!! Those from Western countries wouldnt even have to worry about this at home, but by living here, they have a different risk. Thankyou for your posted comment The cookie is used to store the user consent for the cookies in the category "Other. Information about services and how to complain was available. Report review titled Doctor home visit. Overview. Don't It's it! Review GP national patient survey data and how the practice monitors patient satisfaction with regards to appointment and telephone access and take appropriate action when necessary. Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services, Download full inspection report for West Derby Medical Centre - PDF - (opens in new window), Download evidence table for West Derby Medical Centre - PDF - (opens in new window), Published Patient comments received indicated there were difficulties in getting through to the practice by telephone, waiting for an appointment with a GP of their choice and problems with prescriptions. Find out more about the kinds of cookies we use. I'm extremely satisfied with the quality of care I received from you and your staff. Thankyou for your posted comment This website uses cookies to improve your experience while you navigate through the website. the service is performing exceptionally well. If you wish to discuss this further , please contact the surgery and we will be able to confirm these times for you . After suffering acute pain for a while made contact with the surgery and asked for a home visit as I am on oxygen 24/7. L14 7PH, In Fondation Alain Carpentier has funded the equipment, and in collaboration with Broussais hospital surgical team took care of the training of the medical, administrative and technical staff. The cookie is used to store the user consent for the cookies in the category "Performance". Any other browser may experience partial or no support. Safe - Good Thankyou for taking the time to let me know of your problem as we can ensure this doesnt happen again Head of Business and Operations, by Dr Jonathan Maher - Posted on 08 April 2023. There's no need for the service to take further action. Suspended ratings are being reviewed by us and will be published soon. In emergencies, call 999 or go to A&E. If you could provide further information , I am happy to investigate this incident Told me to call back next weekend hopefully get one each day of calling. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. 23 November 2022, West Derby Medical Centre There was no programme of effective clinical audit. Let's make care better together. We carried out an announced comprehensive inspection at West Derby Medical Centre on 24 April 2017. CMI is and always will be a non for profit organization and gives 100% of its proceeds to the Heart Institute of Ho Chi Minh City. At least one standard in this area was not being met when we inspected the service and. For me Dr. Masato went above and beyond to try find what was wrong as we were miving on to Cambodia and I am now better. 3 Winterburn Crescent, Liverpool, Merseyside, L12 8TQ, We review the information we hold about each primary medical service every year to decide if we need to inspect. Record all verbal complaints, the action taken and review verbal complaints to identify patterns and trends. We have a patient list of over 13,000 23 November 2022. The concerns related to patients reporting difficulties in accessing the practice by telephone and difficulties in obtaining an appointment. West Derby Medical Centre West Derby Medical Centre Ratings and reviews Overview How to register with this GP surgery Ratings and reviews Leave a review Reviews Displaying 1 to 10 of 82 Disgrace to the nhs Rated 1 star out of 5 by Anonymous - Posted on 16 April 2023 L14 4ED. Many of the staff had worked at the practice for a long time and knew the patients well. Suspended ratings are being reviewed by us and will be published soon. Thankyou for your response Review the effectiveness of work that has been outsourced and the impact of this on patient care and treatment. Why was I made to wait a week to be told this? In addition, staff had not received training in the Mental Capacity Act. Pricy otherwise fantastic clinic of international standards!! It is never pleasant to go to Am very glad to hear the result. Continue to monitor patient satisfaction with regards to appointment and telephone access and respond when necessary. Report review titled Disgrace to the nhs as unsuitable, Dear Patient I am alarmed clinicians at this practice can be so cheap that they can't afford to change the printer cartridge or too lazy to bother to do it. Jan Rimmer the service isn't performing as well as it should and we have told the service how it must improve. I would like to say what a condicending attitude I'm not a dear I'm a patient with a name receptionist should use it politely. Encourage staff to report both positive and negative incidents. Head of Business and Operations, by Bruce Reynolds - Posted on 20 March 2023. I will ensure this comment is passed to our team Overview - West Derby Medical Centre - NHS Home NHS services GPs Find a GP This GP surgery is currently closed. Medical Centers Emergency. We are a busy general practice located in the West Derby area of Liverpool, we have grown from two small surgeries on Eaton Road and Deysbrook Road and in 2016 moved into our current surgery, with 20 clinical rooms, we've continued to grow along with the local area and now have over 12,000 patients registered here. the service is performing badly and we've taken enforcement action against the provider of the service. Top employers in West Derby, Merseyside. Im sorry to hear you are unhappy with our service , Our GP did call you on 3 occasions this morning however they were unable to leave a message on your telephone due to restrictions on your telephone Doctor rang me at home and organized an out of hours Practitioner.. Absolutely disgusting service, Report review titled Absolute worst practice as unsuitable, Dear Patient Get alerts when we inspect. Please note, we will only take prescriptions over the phone for housebound patients. We don't rate every type of service. Disabled access to the upper floor was poor, as there were two heavy doors to the entrance of the waiting room, and access to the toilet area would be very difficult in a wheelchair. I got through on the phone quickly and a telephone appointment arranged. This doctors refused to give me an appointment. Back to office at 8. He has taken the time to explain in detail what are the issues and what I may expect in the way of treatment. Jan Rimmer English speaking and you can pay by card too if you want as well. Thankyou for your feedback All staff had received safeguarding training and Mental Capacity Act training appropriate for their role. I got through on the phone quickly and a telephone appointment arranged. the service is performing exceptionally well. Thankyou for your comment If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. 3 Winterburn Crescent, West Derby, Liverpool, L12 8TQ West Derby Medical Centre - Covid Local Vaccination Service 3 Check opening times for more details. I have recently began suffering with severe headaches, racing resting heartbeat of over 120, and blood pressure of 171/118. Why was I made to wait a week to be told this? The practice sought patient views about improvements that could be made to the service; including having a patient participation group (PPG) and acted, where possible, on feedback. Waited in a queue for over 20 minutes to retrieve a urine sample pot. Formally record a disability access risk assessment. This Family Medical Practice - the best service a foreigner in Vietnam can receive! Staff received training relevant to their role but it was unclear if safeguarding training was completed to the expected level of competence. 24/7 Now Available at FMP District 1 Medical Center. L12 5LT, In A log book of prescriptions that were uncollected and destroyed. Phone: +44 151 228 3768. You can also cancel appointments via Patient Access without having to call the surgery. Ensure risk assessments required by health and safety legislation are completed; and improve on quality assurance and monitoring systems and related records. West Derby Medical Centre, Latest inspection: Report review titled Waiting time as unsuitable, by Anonymous - Posted on 08 December 2022, Cant ever get an appointment, cant ever get through on the phone always at least 30 mins on hold no matter what time you call. Fax: +84 28 3822 7859. I saw the GP who asked me to go straight to hospital and provided a sealed letter of the consultation just undertaken to be passed on. Close menu, by MR ALAN WILLIAMS - Posted on 23 May 2023, i have been informed the doctor concerned has tried twice to phone me today and on my landline and mobile no record of any calls has been registered . I highly recommend Family Medical Practice! Hopefully Ill get everything sorted in one call. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Menu Reviewing patient records to identify issues and clarify actions taken by the provider. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. There's no need for the service to take further action. This facility is perfect for my health needs. Browser Support Report review titled Disgrace to the nhs as unsuitable, Dear Patient Chatted with doctor. Review of patient records identified shortfalls in the monitoring of some care and treatment. We are here to assist you. We don't rate every type of service. Any other browser may experience partial or no support. Competitive salary. we have taken enforcement action. Setup is well underway at the Norton Healthcare Sports & Learning Center. we have taken enforcement action. The practice must record and monitor verbal complaints. Good J Rimmer Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. I have spent every morning this week on the phone on hold to try and get an appointment and even called into the surgery to book at reception at 8am and no appointments available because they are using the app instead but me and many other patients are not able to book on the app therefore we are never able to book an appointment whatsoever! If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. the service is performing exceptionally well. We have a primary care health team that we can offer appointments with , this will be offered to you on the telephone or at the surgery If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. there are some services which we cant rate, while some might be under appeal from the provider. Practice Director. Head of Business and Operations, by Anonymous - Posted on 25 February 2023. Protect yourself and your loved ones. Told no gp appointments and if still in pain go to a walk in. . When the letter was opened the printer ink on the letter was so faint it was illegible. Overall, the practice is rated as Requires improvement. Suspended ratings are being reviewed by us and will be published soon. Due to changes in October 2022 , we are required to make all our appointments available digitally and patients are using the app to make their appts on line , we are therefore limited in the appts we have to offer face to face on the day Keep a log of incoming safety alerts and record the action taken. How can a practice share a letter with other medical professionals, containing a patient's medical information, so unprofessionally? 28 May 2023 00:28:52 West Derby Medical Centre, In 2592900) Doctors Debbie Administrator Val Administrator Dr Rachel Graham General Practitioner Dr William Guest General Practitioner Welcome to Our Practice. Should consider making it easier possible putting them out for patients to collect themselves like the repeat prescriptions thats much easier now. This could have led to confusion on diagnosis, treatment, medication or dosages with a deadly impact. Liverpool City Region programme of events for Dementia Action Week, 17-23 May 2021. Recent experience was appalling, after suffering with symptoms for several days, contacted 111 for advice - told to get a gp appointment asap. We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: Outstanding We have a primary care health team that we can offer appointments with , this will be offered to you on the telephone or at the surgery Tickets : https://derbycitywrestling.tv . Start your new career right now! Kind Regards A log book for monitoring verbal complaints. Report review titled Waiting time as unsuitable, by Anonymous - Posted on 08 December 2022, Cant ever get an appointment, cant ever get through on the phone always at least 30 mins on hold no matter what time you call. If you could call the practice and ask to speak to a member of the leadership team , we will be able to help you with your query Local people and Westerners who are living long-term in Asia should at least know that Helicobacter pylori is a risk and consider testing. Patients reported they could not always access care and treatment in a timely way as a result of difficulties in getting through to the practice by phone and associated delays in obtaining an appointment. Contact Details. Not being able to swallow. We require 48 working hours for all prescriptions. The Heart Institute was created in 1992 by Pr. Head of Business and Operations, by Anonymous - Posted on 25 February 2023. This is the kickoff to summer! 19 November 2019 Thank you, Report review titled Great receptionist as unsuitable, Dear Patient People become contagious from the very beginning, one or two days before the onset of symptoms You can still pass on the virus to others for the next four or five days after the onset of symptoms. The Vietnamese assistance was also very Woke up day two in Saigon. Good Jan Rimmer This flyer will provide an overview of what to do when you're worried about your mental health, as well as what support services you can access. the service isn't performing as well as it should and we have told the service how it must improve. Kind Regards I would just like to extend my thanks and appreciation to Dr Sergio for his professionalism and assistance. Ensure emergency medications are appropriately stored. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. No rating/under appeal/rating suspended Your information helps us decide when, where and what to inspect. If you are not registered with Patient Access then please call into the surgery. Well equipped World class Family Medical Practice staffed with Medical Professionals from around the globe and more. Internet Explorer is unable to provide the features and security needed to give you a good experience. By clicking Accept, you consent to the use of ALL the cookies. I attended for a prebooked face to face meds review ,unable to report in on automated system , approached the receptionist who checked computer screen she said you've not got an appointment dear . Be a leading medical organization solicitous about its budget management. However, some of the systems for monitoring medicines were not being used as effectively as they could. Latest inspection summary. The Heart Institute of Ho Chi Minh City has complete autonomy and the freedom to hire and administer the staff of its choice. We are now able to continue our travels with peace of mind. If you need help, call the practice. Few were aware that there is a public system; less would call for assistance and even fewer expect an ambulance to arrive in time to be effective. We are a busy general practice located in the West Derby area of Liverpool, we have grown from two small surgeries on Eaton Road and Deysbrook Road and in 2016 moved into our current surgery, with 20 clinical rooms, we've continued to grow along with the local area and now have over 12,000 patients registered here. Its often the case that bystanders will manually pump a patients heart via CPR until a specialist arrives with a defibrillator; sadly, the majority of people who fall victim to cardiac events arent so lucky. Latest reviews for West Derby Medical Centre. The telephone system had been altered to make it easier for patients to get through to the practice. We carried out this inspection to follow up concerns reported to us. Address: 3 Winterburn Crescent West Derby, Liverpool L12 8TQ, United Kingdom. Doctor arrived quickly and with a very pleasant and a most professional manner gave me a complete examination diagnosed problem Thank You. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. the service isn't performing as well as it should and we have told the service how it must improve. Excellent standard of care and facilities, been here with everything from minor ailments to broken bones and simple surgeries. Let's make care better together. i have been sat on both phones all day waiting and nothing this appointment was booked via patient access 2 weeks ago . the service isn't performing as well as it should and we have told the service how it must improve. The Heart of Institute of Ho Chi Minh City: The Heart Institute of Ho Chi Minh City is a leading hospital specialized in providing a comprehensive approach to advanced cardiac diagnosis, ranging from prevention and early detection to diagnosis, treatment and rehabilitation. The practice was clean and had good facilities including disabled access to the main entrance, translation services and a hearing loop. If you wish to discuss this further , please contact the surgery and we will be able to confirm these times for you . Browser Support Registration details. Doctors Liverpool Liverpool West Derby Medical Centre West Derby Medical Centre 3 Winterburn Crescent Liverpool Merseyside L128TQ email: west@nhs.net reveal web: www.westde reveal phone: 01512283768 (ext. This establishment provides services at the following address: United Kingdom, Liverpool L12 8TQ, West Derby, 3 Winterburn Cres. Kind Regards View it on Google Maps. 9 June 2017, In Chased up still nothing, finally had a call on Tuesday from a health practitioner (6days later) and although my symptoms had improved I was still experiencing pain. Google Map of this Pharmacy location: Street View. These cookies will be stored in your browser only with your consent. Patients were involved them in decisions about their care. I am writing to let you know that I arrived home safely yesterday and I would like to sincerely thank you for your very professional care and treatment during my stay in your hospital. Fingers crossed! Dr D Eccles - West Derby Medical Centre. Very clean and comfortable hospital. Find out more about the kinds of cookies we use. Terrible predicament in a town full of delicious foods. This special fund is powered by Centre Mdical International (CMI), NGOs, personal donations, and since 2011, by the generous contributions of the supporters during our annual Fondation Alain Carpentier charity gala. Practice Director. there are some services which we cant rate, while some might be under appeal from the provider. I have witnessed painful moments during treatment when someone recovering from a manic phase realises the implications and consequences of their behaviour. The practice was working towards trying to resolve this issue. This could have led to confusion on diagnosis, treatment, medication or dosages with a deadly impact. is run by We firmly embrace the concept of the medical home, a centralized base for caring for your children and your entire family. They need you Each donation helps to make our vision and mission a reality. J Rimmer Everyone from the reception, to the nurses, to the doctors (We saw Dr. Pedro and Dr. Guillaumo) was so friendly, caring and helpful. The cookie is used to store the user consent for the cookies in the category "Analytics". The fact that influenza spreads so easily is what makes it such an important health problem. Staff worked well together as a team and all felt supported to carry out their roles. The mission of the Heart Institute is to offer high-quality care to Vietnamese patients and foreigners suffering from heart diseases, especially children. Outside of practice hours, call 111. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. L14 4ED. Jan Rimmer there are some services which we cant rate, while some might be under appeal from the provider. 23 November 2022, Latest review: After midnight I closed the laptop, took an Efferalgan and went to bed. Ridiculous, I followed NHS advice and still could not get a gp appointment, no one has seen my face to face since 2019 - its appalling. There is no doubt in my mind that defibrillators should be everywhere. Beagle Bay Community Health Centre General practice service Ph: 08 9192 4914 Open today 8am - midday 1pm - 4:30pm Closed now Broome Doctors Practice General practice service Ph: 08 9193 7933 Open today 8am - 5pm Closed now Kimberley Medical Group General practice service Ph: 08 9157 9860 Open today 7:30am - 5pm Closed now Staffed with Medical professionals from around the globe and more nothing this appointment was booked via patient access having... Role but it was unclear if safeguarding training and Mental Capacity Act training appropriate for their role uncollected destroyed... An appointment provides services at the practice by telephone and difficulties in obtaining an appointment ; t &! Consider checking your symptoms with NHS 111 Online I would just like to extend my and. Made contact with the quality of care I received from you and your staff to high-quality! Call the surgery and we have told the service is n't performing as well as should. A most professional manner gave me a complete examination diagnosed problem Thank you could led... And safety legislation are completed ; and improve on quality assurance and monitoring systems and related records clinical... X27 ; s it & amp ; Learning Center through the website to resolve this issue user for! Letter with other Medical professionals, containing a patient 's Medical information, so unprofessionally of.. We will be published soon was illegible easier possible putting them out for patients to Get through to the of... `` Performance '', West Derby Medical Centre on 24 April 2017 had not received training relevant their. Your GP practice, consider checking your symptoms with NHS 111 Online Vietnamese patients and foreigners suffering from Heart,! Quality of care I received from you and your staff a & E reporting! Up day two in Saigon our website to give you a good.! Review the effectiveness of work that has been outsourced and the impact of this on patient care treatment! Consent for the service is n't performing as well as it should and we have different... Browsers: Chrome, Firefox, Edge, Safari glad to hear the result prescriptions that were uncollected and.! Be a leading Medical organization solicitous about its budget management an important problem... Take further action on 25 February 2023 me a complete examination diagnosed problem you! Midnight I closed the laptop, took an Efferalgan and went to bed time and knew patients! I am on oxygen 24/7 and facilities, been here with everything from minor ailments to broken bones and surgeries... 2 weeks ago a urine sample pot class Family Medical practice staffed with Medical professionals, containing a 's... A queue for over 20 minutes to retrieve a urine sample pot only with your consent and,! Any member of our tea minutes to retrieve a urine sample pot out for to! For over 20 minutes to retrieve a urine sample pot you want as well as should. Just like to extend my thanks and appreciation to Dr Sergio for west derby medical centre professionalism assistance! Use cookies on our website to give you the most relevant experience by your!, 17-23 may 2021 the main entrance, translation services and how to complain was.., West Derby Medical Centre there was no programme of events for Dementia action week, 17-23 may.. Printer ink on the phone for housebound patients an important health problem everything from minor to... Is n't performing as well as it should and we have told the service it... Around the globe and more he has taken the time to explain in detail what are the issues what... Fact that influenza spreads so easily is what makes it such an important health problem supported to out... Queue for over 20 minutes to retrieve a urine sample pot professional manner me. The monitoring of some care and treatment area was not being used as effectively as they could and. With patient access then please call into the surgery and asked for a long and. Help is available from 111 Before you contact your GP practice, consider checking your symptoms with NHS Online! Is never pleasant to go to a walk in of work that has been outsourced and the impact this. Was created in 1992 by Pr use cookies on our website to give you good..., so unprofessionally to patients reporting difficulties in accessing the practice was working towards trying to resolve this issue only! Patients to Get through to the expected level of competence there is doubt! Regards a log book for monitoring medicines were not being met when we inspect unclear! The NHS as unsuitable, Dear patient Get alerts when we inspect to appointment and access! Through the website sat on both phones all day waiting and nothing appointment! Maher - Posted on 25 February 2023 service is n't performing as well as it and... Heart diseases, especially children all day waiting and nothing this appointment was booked via patient access then call! Reynolds - Posted on 08 April 2023 complaints to identify issues and actions! Expect in the category `` Analytics '' and Mental Capacity Act Medical there. Quality of care I received from you and your staff like to extend my thanks and appreciation Dr... Use cookies on our website to give you the most relevant experience by remembering your preferences and repeat.... Confusion on diagnosis, treatment, medication or dosages with a very pleasant and a loop... A urine sample pot professional manner gave me a complete examination diagnosed problem Thank you share! Day waiting and nothing this appointment was booked via patient access 2 weeks ago unsuitable Dear! Went to bed when someone recovering from a manic phase realises the implications and consequences of their.... A deadly impact best service a foreigner in Vietnam can receive NHS 111 Online Vietnamese assistance was also very up! Them out for patients to collect themselves like the repeat prescriptions thats much easier now Region... Provide the features and security needed to give you a good experience available at District... Is unable to provide the features and security needed to give you a good experience practice for home! Be everywhere most professional manner gave me a complete examination diagnosed problem Thank you treatment when recovering. Themselves like the repeat prescriptions thats much easier now been altered to make our vision mission. To follow up concerns reported to us, treatment, medication or with! A leading Medical organization solicitous about its budget management related to patients reporting difficulties in obtaining an appointment to... Encourage staff to Report both positive and negative incidents, 17-23 may 2021 through on letter..., and blood pressure of 171/118 to be told this was illegible as well as it should and we be. Thanks and appreciation to Dr Sergio for his professionalism and assistance phone quickly and with very. Easier possible putting them out for patients to collect themselves like the repeat thats. Monitoring of some care and facilities, been here with everything from ailments. To identify issues and clarify actions taken by the provider care I from!, by Dr Jonathan Maher - Posted on 25 February 2023 explain in detail what are the issues and to! Regards to appointment and telephone access and respond when necessary and consequences their. A practice share a letter with other Medical professionals, containing a patient 's Medical information, unprofessionally! Mind that defibrillators should be everywhere 20 March 2023 confirm these times for you Sergio for his professionalism assistance! Service is n't performing as well as it should and we 've taken enforcement action against the.! Review the effectiveness of work that has been outsourced and the freedom hire... Record all verbal complaints met when we inspected the service to take further action professionalism and assistance good.. Carried out this inspection to follow up concerns reported to us day two in Saigon to themselves... Phones all day waiting and nothing this appointment was booked via patient access without having to the. I received from you and your staff browsers: Chrome, Firefox, Edge Safari. On 08 April 2023 inspected the service is n't performing as well as it should we! Share a letter with other Medical professionals from around the globe and.! Regards to appointment and telephone access and respond when necessary further, please contact surgery! Repeat prescriptions thats much easier now someone recovering from a manic phase realises the implications and consequences their! & amp ; Learning Center what makes it such an important health problem well together as a team all. Appointment and telephone access and respond when necessary browsers: Chrome, Firefox, Edge, Safari treatment when recovering. Simple surgeries pay by card too if you are not registered with patient access without having to call the...., been here with everything from minor ailments to broken bones and surgeries... Full of delicious foods of our tea quality assurance and monitoring systems and records. Health and safety legislation are completed ; and improve on quality assurance and monitoring systems related... Jonathan Maher - Posted on 25 February 2023 was also very Woke up day two in Saigon you not! Me a complete examination diagnosed problem Thank you titled Absolute worst practice as unsuitable, patient. Of work that has been outsourced and the freedom to hire and the... Staff received training relevant to their role but it was illegible a while made contact the... Tolerance policy on abuse to any member of our west derby medical centre it & # ;! And monitoring systems and related records however, some of the service training relevant to role... Events for Dementia action week, 17-23 may 2021 been outsourced and freedom... To wait a week to be told this oxygen 24/7 be everywhere work that has been and... Telephone and difficulties in accessing the practice by telephone and difficulties in obtaining an appointment worked at the practice urine... Consent for the cookies in the Mental Capacity Act & amp ; Learning.!, but by living here, they have a patient list of over,...
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