A $50 deposit is required for the Comwave home gateway and a $12 fee applies for phone ATAs that connect regular phones to a network. The Subscriber undertakes to abide by the acceptable terms of use governing Internet access (see Comwave's Acceptable Use Policy). Users are unauthorized to monitor Comwave or third party's data, systems or network traffic. Comwave Internet Traffic Management continuously monitors our network. To date, these are your actions: March 5, 2018 - Comwave invoice of $0 balance sent via email. Notwithstanding, under no circumstances will Comwave be held liable for long distance charges from any other phone companies due to error or omissions by Comwave. Nothing contained in this policy shall be construed to limit Comwave's actions or remedies in any way with respect to any of the foregoing activities. Objection to the Recommendation Under Section 13 of the Procedural Code, a party may reject a Recommendation. I re-read their contract and they stipulate in it that the . The Subscriber is responsible for paying all charges, plus all applicable taxes and fees, for the Services subscribed from Comwave. Comwave considers the above practices to constitute abuse of its service. You acknowledge that some content, products or services available with or through the Service ("Content") may be offensive or may not comply with applicable laws. When appropriate, the existence of the unresolved issue will be transmitted to third parties having access to the information in question. For plans that include free calling to a specific country or groups of countries; Comwave may at any time remove certain countries from the calling plan as may be required from time-to-time due to; economic conditions, regulatory, international turmoil, call termination issues, or an increase in the international call termination rates associated to a destination. Information will be sufficiently accurate, complete, and up-to-date to minimize the possibility that inappropriate information may be used to make a decision about that individual. For VoIP services Comwave offers a form of 9-1-1 service (9-1-1 Dialing) that is similar to traditional 9-1-1 service but has some important differences and limitations when compared with Enhanced 9-1-1 service (E9-1-1) available in most locations in conjunction with traditional telephone service. Sending unsolicited, e-mail messages, including, without limitation, commercial advertising and informational announcements is prohibited. Other individuals within Comwave may be delegated to act on behalf of designated person(s) or to take responsibility for the day-to-day collection and processing of personal information. Before you begin to use our services, you will be asked to register to become a member. Comwave shall make known, upon request, the title of the person or persons designated to oversee Comwaves compliance with this policy. Comwave may disclose a Customers personal information to: Comwave may disclose an employees personal information in the following circumstances: Only Comwaves employees with a business need to know, or whose duties reasonably so require, are granted access to personal information about Customers. (c) Pre-paid VoIP: This service is sold as a bundle that includes service for a specific period of time (Eg. Personal information will be retained only as long as necessary for the fulfillment of those purposes. They will more than likely be reading from a script. If necessary, the Privacy Officer will advise the Customer or employee of the existence of relevant complaint procedures. This means we do not distribute, rent or sell any of your personal information to third parties except as provided for in this policy or as specifically consented to by you. Comwave may manage Internet traffic to ensure fair bandwidth delivery to all customers and to ensure the integrity of the Comwave network. We disclaim any and all liability or responsibility in the event such third party data used to route calls is incorrect or yields an erroneous result. Excessive use of the Comwave service constitutes a violation of these restrictions. Your information is for the use of Comwave and its subsidiaries. Where appropriate, the amended information will be transmitted to third parties having access to the information in question. The Subscriber also agrees to make all payments by pre-authorized credit card payment with the card number given to Comwave during the activation process unless the Subscriber has enrolled for billing services in which case payment is due upon receipt of invoice. Comwave Home Phone has an economic inducement of $170; Internet $150, and Long Distance $25. The Subscriber acknowledges that Home Phone VoIP service requires high-speed Internet connectivity. Each party hereto does hereby attorn to the jurisdiction of the Courts of the Province of Ontario. Comwave will maintain procedures for addressing and responding to all inquiries or complaints from its Customers or employees about Comwaves handling of personal information. Users are prohibited to forge any TCP-IP packet header or any part of the header information in an e-mail or newsgroup posting. You must update and verify online at the my account web portal your location of use for each changed, newly added or newly ported number in order for 9-1-1 Dialing to function correctly. Implied consent will generally be appropriate where the information is less sensitive. Comwave reserves the right to take any and all additional actions it may deem appropriate with respect to such activities, including without limitation taking action to recover the costs and expenses of identifying offenders and removing them from the Comwave service, and levying cancellation charges to cover Comwave's costs. Tie Domie has soiled himself representing this company. comwave cancellation fee. Skip Advertisement ARTICLE CONTINUES BELOW Comwave:. There may be a greater possibility of network congestion and/or reduced speed in the routing of a 9-1-1 call made utilizing the Service as compared to traditional 9-1-1- Dialing over traditional public telephone networks. In order to withdraw consent, an individual must provide notice to Comwave in writing. The Service may deliver television broadcast programming or on-demand streaming video that some viewers may find objectionable. Where appropriate, Comwave will identify the purposes for which personal information is collected at or before the time the information is collected. The nature of the safeguards will vary depending on the sensitivity of the information that has been collected, the amount, distribution and format of the information, and the method of storage. The $1000 fee was included in the contract as an early termination fee which is fine . Unless specifically advised by the Subscriber prior to the anniversary date, on each activation anniversary, VoIP Pre-Paid is automatically renewed and the Subscriber will be charged once again. (a) post, transmit or otherwise distribute information constituting or encouraging conduct that would constitute a criminal offense or give rise to civil liability, or otherwise use the Service in a manner which is contrary to law or would serve to restrict or inhibit any other user from using or enjoying the Service or the Internet; The Subscriber must bring payment inquiries and disputes to Comwave's attention within 10 days after the charge for the Services have been paid or the Subscriber will be deemed to have accepted such charges as accurate in all respects. Engaging in one or more of these practices may result in termination or suspension of the offender's account and/or access to Comwave's services in accordance with the Subscriber's agreement with Comwave. Comwave is Canadas largest independent communications company, serving over 1,100 cities in Canada and over 1,600 in the United States. Comwave may collect, use or disclose personal information without the individuals knowledge or consent in certain circumstances as described in Principle #3.1. Among other things, the Acceptable Use Policy prohibits customers from using their Comwave service in a manner that restricts or inhibits other users from using or enjoying the Internet, creates an unusually large burden on the network or otherwise generates levels of Internet traffic sufficient to impede other users' ability to transmit or receive information. Due to billing software limitations any reference to Tax 1 or T1 outside of Ontario Canada, is in fact an additional service charge and not a government tax. Comwave collects personal information from its Customers and employees for the purposes described under Principle #2. In some jurisdictions where early termination is an option, Comwave will charge the Subscriber termination charges pursuant to 2.09 (d). (a) Comwave may interrupt the Services to the Subscriber at any time for any duration of time, without any notice or liability, in order to install, inspect, repair, replace or to perform necessary maintenance on the telecommunications equipment, facilities or network, or for other technical reasons as may be required. Comwave services are sold on the following basis and will be subject to the Early Cancellation Fee (ECF) detailed in section 2.09. Comwave Home Phone Global, the Subscriber shall remain obligated to the Contract. The Customer acknowledges and understands that when using Internet Service there are certain inherent risks (e.g. Comwave offers on its VoIP service a form of 9-1-1 Dialing service (9-1-1 Dialing) that is similar to traditional 9-1-1 (9-1-1) service but has some important differences and limitations when compared with enhanced 9-1-1 Dialing service (E9-1-1) available in most locations in conjunction with traditional telephone service. I cancel on the 32nd day and because the service was very bad. Our methods of protection include: Comwave makes its employees aware of the importance of maintaining the confidentiality of personal information. (c) Uploading or downloading, recovering or storing any information, data or material that could be considered defamatory or obscene, contains hate literature or child pornography, violates or infringes any right, title to, or interest in, intellectual property belonging to a third party; or Comwave manages its phone-line network to ensure reliable delivery of services to its customers. Comwave will match or beat any advertised long distance rate for like services. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. The Customer is solely responsible for use of the Services by any of its employees, officers, directors, agents and any other end user of the Services (collectively, the End Users). Comwave does not automatically provide directory listings. If the network becomes congested, Comwave Internet Traffic Management makes sure that the traffic of time-sensitive and priority activities receives priority over the traffic of non time-sensitive activities in order to maintain a quality Internet experience for all users. NOTE: In certain circumstances, Comwave may not be able to provide access to all the personal information it holds about a Customer or an employee. Your rates may be different based on your package. 2.06 Comwave's Right to Refuse to Provide Services. (a) VoIP, Internet & Television Term Contracts: ECF will apply on all contracts (1-year, 2 year, and 3-year etc). Comwave Internet Traffic Management continuously monitors our network. The Subscriber may use the Services provided that the Subscriber does so in compliance with all applicable laws and the terms herein. If you have received equipment or software from Comwave for the purpose of providing you Comwave Services, (VoIP, Internet, TV etc.) (d) transmitting or helping to transmit any file or document containing a worm, Trojan horse, or any other type of computer virus or other similar element that is destructive in nature or likely to harm or adversely affect a third party. For Apple Inc., we use the UDID and for Android we use IMEI. Comwave has no obligation to monitor the Service. Third party payment processor charges a fee of These service providers are not permitted to use the Non-Personally Identifiable Information collected on This account has been disabled. Comwave service is provided to the Subscriber on a best-efforts basis. 1.01 Non-Availability of Traditional 9-1-1 or E9-1-1 Dialing Service. (e) Sometimes Comwave may elect to show Home Phone on an invoice at no charge, as part of a bundle. (g) use the Service for simultaneous sessions using the same User ID and Password. We disclaim all responsibility for the conduct of local emergency response centers and the national emergency calling center. I had a contract with Comwave for them to provide service for a 3 year period. (d) Governing Law: These Terms and the rights and obligations of the parties hereunder shall be governed by, and construed in accordance with, the laws of the province of Ontario, and the federal laws of Canada applicable in such province. The Customer acknowledges and agrees that the expression unlimited usage used in advertising for Internet Service refers to the time allowed for using the Internet Service based on intermittent use. comwave cancellation fee. SD refunds will be issued upon termination of Services in accordance to this agreement. For example, Comwave may provide your personal information to third-party carriers for the provision of services, for billing and/or collection purposes, etc. Persons collecting personal information will be able to explain to individuals the purposes for which the information is being collected, or will refer the individual to a designated person at Comwave who will explain the purposes. Comwave will be as specific as possible in providing an account of third parties to which it has disclosed personal information about an individual. "Subscriber", "Customer" and "You" are used interchangeably herein. All deposits or other prepayments made by the Subscriber in connection with the Services will earn no interest. Comwave will use reasonable efforts to notify of material changes thirty days prior to implementation. You agree to accept all costs associated with contacting our representatives. Users are prohibited to forge any TCP-IP packet header or any part of the header information in an e-mail or newsgroup posting. Internet speed may also be affected by traffic management practices that are applied to the service. 19/01/2023 Truly love he worst service I have ever dealt with. You acknowledge and understand that when using home networking and internet service, that there are certain inherent risks (e.g. Sending unsolicited, e-mail messages, including, without limitation, commercial advertising and informational announcements is prohibited. Also, note Comwave contracts are set to auto-renew. Unless intentional, Comwave shall not be liable for any claims or damages related to home networking and internet access, even though the service may be provided, installed maintained or supported by Comwave. 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